Moving Clean Notes

Thank you so much for booking a move-out clean with us! We know how stressful moving can be, and we’re here to help make the process as smooth as possible.

Before we get started, I wanted to share a few quick notes about our move-out cleaning policies to ensure everything goes smoothly:

  1. A move-out clean assumes the home is empty.
    If there are a few small furniture items left behind, that’s no problem. However, substantial furniture or items in the home can change the scope of work and may affect the pricing.

  2. About the pricing.
    The price you were quoted is based on a standard move-out clean, which assumes a typical level of dirt and buildup. In some cases, if the home requires significantly more time or effort (what we call a “heavy-duty clean”), there may be an additional charge.

    We always aim to be upfront about this, so here are a few examples of situations that might require extra time:

    • Excessive pet hair or odors (as you know, pet hair can get everywhere!)
    • Grease buildup on cabinets (e.g., if it hasn’t been cleaned in a while and your family loves cooking with oils or bacon)
    • Heavy soap scum or hard water buildup in bathrooms (common in some areas of Idaho)
    • Extensive wall cleaning beyond light spot cleaning for dust or marks

    If we come across anything like this, we’ll always check in with you first before proceeding.

  3. About your deposit.
    While we’ll do everything we can to get your home as clean as possible and follow our detailed checklist, we can’t guarantee you’ll get your deposit back. (And if any cleaning company tells you otherwise, they’re not being honest!) Ultimately, that decision is up to your landlord or property manager.

  4. Helpful resources.
    To make sure you know exactly what to expect, here are a couple of links you might find useful:

If you have any questions, feel free to reply to this email or text me directly at 208-205-9993 for a faster response.

Thank you again for trusting us with your move-out clean. We’re excited to help you wrap up this chapter and move on to the next!

Best regards,
Dennis
Lone Star Cleaning Solutions